Refund policy
Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aneosolution.com. Please note the return address will be provided after you have contacted us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@aneosolution.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded according to the following refund method and calculations:
| Item | Refund Method | Calculation |
| Full-priced items | Refund to the card used to make the purchase | Dollar amount minus the shipping costs for the return |
| Discounted items | Refund in the form of store credits | Dollar amount minus the shipping costs for the return |
| Final sales items | Non-refundable | Not applicable |
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aneosolution.com